Expert Property Defect Inspections - Protecting Your Investment
16 Years of Experience | 42,000+ Properties Inspected | Trusted by Major Developers
About Us
Property Settlement Solutions (PSS) focuses on the settlement of residential off-the-plan properties, with an increasing role of property inspecting (defecting) on behalf of both purchasers and developers.
With the business inception in 2009, over the past sixteen years the PSS team has successfully settled and inspected over 42,000 off-the-plan properties with product ranging from $360,000 compact investment apartments to $25 million luxury residences.
We are actively engaged in the emerging Build-to-Rent (BTR) sector, with a particular focus on tenancy inspections and settlement-style services tailored to institutional landlords. We bring our experience from large-scale residential settlements into the BTR market, applying the same structured processes, attention to detail, and tenant liaison skills to support seamless handovers.
Properties
Years Experience
Value Range Showcase
$360K - $25M
Our Leadership
The PSS team is headed by two founding directors, Felicity Smith and Zoe Mills, who are responsible for servicing developers’ project needs. They manage the delivery process and oversee staff on each project to ensure the highest level of service.
Head of Operations & General Management
Felicity Smith
- Hospitality foundation: Strong background in hospitality management, with service excellence central to her career.
- Property experience: Spent considerable time at Colliers, working alongside directors on residential property projects and managing developer relationships.
- Operational leadership: Responsible for the day-to-day management of all Property Settlement Solutions (PSS) projects.
- Risk mitigation: Passionate about scrutinising projects and market conditions to identify and mitigate settlement risks.
- Developer focus: Committed to achieving the best outcomes for developers, ensuring projects are delivered smoothly and successfully.
- High standards: Known for her energy, attention to detail, and insistence on strong performance—continuously driving improvement within the PSS team.
- Communication style: Balances operational rigour with empathetic purchaser communication, ensuring developers are supported and purchasers feel informed and cared for.
new business & general management
Zoe Mills
- Marketing background: Years of experience in retail advertising and PR before moving into property.
- Business & developer focus: Applies her finely tuned marketing skills to both running the business and building strong developer relationships.
- Brand & communications expertise: Ensures projects are strategically implemented with clear, precise messaging that supports developer goodwill and helps minimize settlement risk.
- Client service: Passionate about property, with an analytical approach that allows her to service both local and international clients at the highest standard.
- Industry knowledge: Brings extensive property expertise coupled with a strong work ethic to ensure smooth operations and market-leading service delivery.
Our Leadership
The PSS team is headed by two founding directors, Felicity Smith and Zoe Mills, who are responsible for servicing developers’ project needs. They manage the delivery process and oversee staff on each project to ensure the highest level of service.
Head of Operations & General Management
Felicity Smith
- Experience in hospitality management
- Experience in residential properties
- Expert in market analysis
Director
Zoe Mills
- Background in retail advertising
- Skilled in marketing property projects
- Deep understanding of brand management
Recent Major Projects Highlights
Destination Brisbane Consortium (DBC)
Queen's Wharf Residences
666 apartments in 4 weeks
The Grand Hotel
340 keys, 5-star hotel standard
Challenge
Ultra-tight timeline, premium standards
Result
Successful completion within deadline
Large-Scale Residential Projects
Salta Properties - Park House
530 apartments, Richmond
R Corp- R Iconic
456 apartments, South Melbourne
Star Residences
341 apartments, Broadbeach
Aspire
594 apartments, Melbourne
Complete
Specialized Housing
St George Community Housing
102 apartments, social housing standards
Affordable Housing Projects
Specialized inspection protocols
Build-to-Rent Portfolio
Assemble projects 167 + 199 apartments
A Sample of Our Defecting (and Handover) Experience
St George Community Housing
Trio Apartments, Box Hill Purchase of 102 newly built apartments for its residents
- Defect Inspections and Reports on behalf of SGCH to the builder
- Close out Inspections and Reports
Destination Brisbane Consortium (DBC)
Queen's Wharf Residences 666 Apartments
- Purchaser and Developer defecting inspections in very short timeframe (4 weeks)
- Settlement of 666 apartments
Destination Brisbane Consortium (DBC)
The Grand Hotel (5 star hotel, Queens Wharf), 340 keys Brisbane
- Defect Close Out Inspections and Reports on behalf of DBC to the builder
Assemble
BTR 167 apartments Ballarat Street, Brunswick
- Defect inspections and tenancy reports prior to the first tenants moving in.
Assemble
BTR 199 apartments Kensington
- Defect inspections and tenancy reports prior to the first tenants moving in.
Destination Gold Coast Consortium (DGC)
Star Residences, 341 apartments Broadbeach
- Purchaser and Developer defecting inspections
- Settlement of 341 apartments
Salta Properties
Park House, 530 apartments Richmond
- Purchaser and Developer defecting inspections
Aspire
594 apartments Melbourne
- Purchaser and Developer defecting inspections
- Unsold apartment defecting inspections
R Corp R Iconic
456 apartments South Melbourne
- Affordable Housing defecting inspections
Our Service Process
Initial Assessment
Site evaluation and timeline planning
Comprehensive Inspection
Detailed defect identification
Professional Reporting
Clear, actionable documentation
Builder Liaison
Coordinated remediation process.
Final Sign-off
Quality assurance completion
16 Years of Proven Excellence
Coordinated Developer Response
Builder Software Integration
Dedicated Inspection Team
Large Project Specialists
Volume Scheduling Efficiency
Why Choose PSS
Speed
Large volume handling capabilities
Experience
42,000+ properties track record
Range
$360K to $25M property experience
Team
Longest-serving inspector: 8+ years
Systems
Integrated with builder programs.
Communication
Clear, professional reporting